We understand that plans can change, and sometimes you may need to cancel or reschedule your appointment. To ensure a smooth and fair cancellation process, we have established the following Cancellation Policy:
Cancellation notice and fees: To ensure fairness for all clients and to cover the costs associated with last-minute cancellations, we have implemented a cancellation notice period.
We require 24-hour notice in case of any cancellations or changes to your appointment. We will abide by this same notice period, ensuring we don’t cancel your appointment at the last minute.
If you cancel your appointment with less than 24-hour notice, you will be charged $30.00.
No-show fee: When an appointment is missed without prior notice, it affects our ability to accommodate other clients. Your time and service are valued and kindly ask that you respect the business scheduling policies. Therefore, we have implemented a no-show fee of $50.00.
Emergency situation: We understand that emergencies can happen. If you need to cancel due to unforeseen circumstances, please contact us, and we will work with you to find a suitable solution.
How to reschedule or cancel: If you need to reschedule your appointment, please contact us as soon as possible by emailing vicky@dulcebalancednutrition.com. We will do our best to accommodate your request based on availability.
By booking an appointment with us, you agree to abide by our Cancellation Policy.
Refunds: We understand that unforeseen events can happen. Refunds are considered only if the service is not provided.
We value your business and strive to provide exceptional service. If you have any questions or concerns about our cancellation and refund policy, please do not hesitate to contact us.